Recent Why SERVPRO Posts
The focus for all SERVPRO franchises this July is Collaborate, Collaborate, Collaborate. Our annual convention is a time for franchise owners to come together to learn about new ways we're serving customers and to reflect on everyone's successes. We learn with dozens of workshops focused both on helping our business be successful and improving how we assist our customers and clients. Dallas, we're here!
The exceptional thing about the SERVPRO system is that every owner can find another owner who has achieved the goal they're working toward. There's always someone to look up to, someone to help guide positive restoration tactics, and someone to base your performance off of. This friendly competition allows each franchise to increase knowledge and accelerate growth.
Here at SERVPRO of Minneapolis, we grow by moving the big rocks first. By prioritizing the improvements we need to make within the restoration industry and construction industry, our team develops the muscle memory needed to achieve any goals that we set.
By networking with others, such as instances like the annual convention, we are able to gain new perspectives on our business and align our focus of how to improve our company. By creating this alignment of goals and action, we are better equipped to help satisfy you as the customer.
When you're in need of restoration services or construction services, look no further than SERVPRO of Minneapolis. Give us a call today at 952-426-4847!
Employee Spotlight: Andrew Knutson
Say "Hi!" to Andrew, everyone!Everyone say "Hello!" to our Reconstruction Project Coordinator, Andrew Knutson! Andrew has been an excellent addition to our rapidly expanding Reconstruction Division.This has been the biggest Q1 in our history and Andrew has done a superb job hopping right into our busy business. He continues to help streamline processes that enable us to run smoother projects for our clients!We're very fortunate to have you, Andrew!
Learn more about Andrew below!
– Before working here, what was the most unusual or interesting job you’ve ever had?
My first job was in the library in my hometown. I love books, so I found that job to be very interesting.
– Favorite travel spot?
I really enjoyed Dublin! I hope to go back someday.
– How do you define success?
I think success in pursuit of a goal is excellence. When you set out to achieve a goal, strive for perfection, but settle for excellence.
– If given a chance, who would you like to be for a day?
Somebody short enough to fit into a Formula 1 car, anyone driving in F1 today really.
– If Hollywood made a movie about your life, who would you like to see cast as you?
– How has SERVPRO helped you in your career development?
By showing me a clear path forward, SERVPRO is growing rapidly and having the ability to grow with it is an amazing opportunity.
– If you could pick one theme for SERVPRO to turn into a book about the company, what would it be?
Perseverance. We set expectations highly for ourselves and I think it’s important to keep pushing in the right direction all the time in order to meet those expectations.
– If you could switch your job with anyone else within SERVPRO, whose job would you want?
I’d like to swap with Aimee for a while, I’ve always been interested in the sales route.
– What advice do you have for prospective SERVPRO candidates?
Don’t be afraid to admit when you’ve made a mistake, just learn from it, and let it make you better!
– What are 3 words to describe SERVPRO
Hardworking. Teamwork. Fun.
– What do you find the most challenging at SERVPRO?
There are a lot of moving parts, prioritizing tasks is my biggest challenge day-to-day.
– What do you like most about SERVPRO?
– What drew you to SERVPRO originally? And how has SERVPRO changed since?
The fact that it was a growing business, and still is! I love the opportunity help that growth. I haven’t been here for very long, but I’d like to think that we’ve gotten more efficient in the short time that I’ve been here.
– What has been your favorite project at SERVPRO?
I’ve been fortunate in having been put into a fairly new role. I have enjoyed making it my own and developing the idea of what a project coordinator does.
– What have you gained from working at SERVPRO?
I’ve learned so much about the industry in just a few months, it’s really been a crash course into the insurance and reconstruction world.
– What is on your wish list for the next 10 years with SERVPRO?
I’d love to see how far we can take the RECON division; in 10 years I’d love to see us become the largest RECON division in the country.
– What is the favorite part about working for SERVPRO?
Again, the people. I love coming to work with coworkers that I enjoy being around.
– What is your proudest moment at SERVPRO?
Anytime I’m able to anticipate a problem before it comes up, solving problems before they become problems.
– What is your role at SERVPRO?
Reconstruction Project Coordinator
– Any favorite line from a movie?
Brad Pitt in Inglorious Basterds with a horrible Italian accent – “Gorlami”
– Any random facts you could share with us?
Whales have regional accents and dialects.
– Are you messy or organized?
I like to think I’m pretty organized.
– Best vacation you’ve been to?
Ireland by far!
– Choose your Mr. Men/Little Miss, to describe your work personality? – Your home life personality?
I honestly have no idea what Mr. Men/Little Miss means, but I’m pretty laid back outside of work.
– Describe what you were like at age 10.
I was very adventurous and loved to climb things. I was prone to injuring myself by falling out of a tree.
– Do you have a favorite newspaper, blog?
I listen to a sailing podcast called “On the Wind Sailing” regularly. That would be the closest thing I’d say.
– Do you have a favorite quote?
“You learn a lot about someone when you share a meal together” – Anthony Bourdain
– Do you have an office nickname? What is it?
Not really. Jeff calls me AK, but he has a nickname for everyone.
– Do you recall any embarrassing moment at work?
Thankfully, I’ve not been here long enough to do anything profoundly embarrassing. Though I’m sure my time will come.
The restoration industry has seen significant technological advancements over the years. Our technicians here at SERVPRO have taken full advantage of these advancements through the utilization of the various advanced technologies. In today's blog, we will cover three of our team's favorite advanced technologies that are used to facilitate moisture detection, drying, and sanitation. Read more to learn about infrared cameras, air movers and dehumidifiers, and OSHA-approved cleaning agents!
How do we detect moisture?
In the event of a water emergency, the first step is to detect water damage, measure the extent of the water damage, and monitor the moisture levels in the affected area(s). Water damage investigation has come a long way! We used advanced technologies, such as infrared cameras, to help expedite the process of detecting water damage. By speeding this up, we can save you from secondary water damage by identifying the location of moisture that is often unseen by the naked eye. Infrared cameras are used to scan locations of moisture inside of flooring, ceilings, and walls that must be extracted to prevent secondary water damage and microbial growth. We don't stop at infrared cameras though! We use hygrometers and sensitive motor detectors that help us measure the saturation level of the moisture.
What do we use for drying?
Air Movers and Dehumidifiers!
After water damage has been identified, it is essential to extract the water immediately! Once any standing water has been extracted, affected area(s) must be thoroughly dried in order to prevent secondary damage and mold. Our technicians facilitate this process by using air movers and dehumidifiers during a water damage emergency. Air movers work to quickly evaporate moisture and dehumidifiers extract water vapor lingering in the air. When used in tandem, our industrial strength air movers and powerful dehumidifiers can protect your property's flooring, walls, and furniture from warping and swelling.
How do we sanitize?
OSHA-Approved Cleaning Agents!
Once the affected areas have been extracted of water and dried completely, the water damaged areas should be cleaned and sanitized. This sanitization process completely eliminates odors and contaminants that could lead to issues in the future. Here at SERVPRO we utilize two different types of cleaning agents: disinfectants and deodorizers. Our disinfection cleaning agents work to prevent the growth of dangerous microbials including mildew, fungi, and other types of bacteria. With the help of our deodorization agents, odors that result from excess moisture are eradicated!
Advanced Technology Gets the Job Done
During an emergency, know that SERVPRO of Minneapolis is standing by ready to help restore your property to preloss condition. Call us today at 952-426-4847!
Growing Reconstruction Division
Our newest addition to the Reconstruction Division is Dan Close - Project Superintendent.
Here at SERVPRO of Minneapolis we are constantly striving for improvement. We have set extremely high goals for 2022 and we intend to blow them out of the water.
Over the past year, we have put a focus on growing on reconstruction division so that after we take care of your water or fire damage, we can repair your property to make it "Like it never even happened."
Our Reconstruction Division has grown over 100% since January, 2021. As of this month, we have gone from 3 people on our Reconstruction team to 7 people! We have a Job File Coordinator, two Project Superintendents, a Director of Client Services, an Estimator, a general manager, and of course our dedicated Operations Manager.
What Construction Services does SERVPRO provide?
Where do we even begin to answer this question? Our group is capable of handling almost any situation - give us a shot!
Here are some examples of our reconstruction capabilities:
- Board Up
- Carpet Repair and Installation
- Document Drying
- Dry Cleaning
- Drywall Installation
- Drywall Removal
- Electronics Restoration
- Fine Art Restoration
- Furniture Restoration
- General Contracting
- Hardwood Floor Repair
- HVAC Services
- Linoleum Floor Repair
- Marble Floor Repair
- Move Out
- Portable Power
- Roof Tarp
- Roofing Services
- Temporary Fencing
- Temporary Warehouse Space
- Tile Floor Repair
- Tree Removal
From the bottom of the foundation to the top of the highest point on your roof, we have the reconstruction capabilities to get your property back to its preloss condition. Call SERVPRO of Minneapolis today at 952-426-4847!
Providing Better Service with Continuing Education Courses
SERVPRO of Minneapolis offers both credit and non-credit courses for insurance agents, insurance adjusters, and Real Estate professionals. Our offered Continuing Education (CE) Courses provide you and your employees with information that will allow you to better service your customers.
These programs are designed to improve the knowledge of your staff regarding emergency mitigation. Our franchise has held Continuing Education Courses on various topics including:
- Biohazard Cleanup
- Understanding Mold in the Restoration Industry
- Restorative Drying for Water Damage
- Mitigation Awareness Response Seminars
- The Hazards of Hoarding
Here is an example of one of our courses:
"An Examination of Ethics in the Insurance Industry"
The premise for this ethics course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset, worried, or otherwise disengaged. Each and every day we are faced with decisions that could cause harm to others or ourselves. Facing ethical decisions can be very difficult, especially when we make decisions that may seem correct at first, but we later find out were not so great. As we explore what "Ethics" is, you will be challenged to become involved in group activities. The group activities will help reinforce what has been learned, as well as increase your ability to better deal with ethical decision-making in your own life.
What to do when you wonder: What's the best water damage restoration company near me?
Here is a testimonial about or top-notch services from one of our clients.
If you've ever question what water damage restoration company is the best near you, look no further! We at SERVPRO of Minneapolis are experts in the industry! We take pride in constantly updating our cleanup and restoration services, ensuring that all of our technicians are properly trained and educated, and every job that we take we put our reputation on the line to show our Twin Cities community why they should use us in their time of crisis.
Here's what to do when you're thinking: What's the best water damage restoration company near me?
SERVPRO of Minneapolis is the name you can trust for all of your residential and commercial water damage restoration needs due to our dedication and commitment to excellence and training. Every member of our team has undergone extensive SERVPRO training, continuing education courses, and many have achieve certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC).
One team, one dream.
The "One Team" mentality has been at the epicenter of the SERVPRO brand since he beginning of time...
"“And that’s where SERVPRO comes in... a TEAM of specialists highly trained in cleanup and care... quietly taking to the streets, every hour of every day. Proving that wherever there’s a house full of water or an office filled with smoke there’s also a van full of clean. Piloted by men and women devoted to turning back the tide of uncertainty... developing a plan. Laying out expectations. Moving quickly. Executing flawlessly. And all the while remembering that no disaster is small, especially when it’s yours.”
From start to finish, SERVPRO of Minneapolis is here to help.
We are committed to providing high quality work and thorough communication with the utmost integrity. This commitment is what sets us apart and allows us to make our slogan "Like it never even happened," a reality for you and your property after damage occurs.
When you ask yourself, "What is the best water damage restoration company near me?" Look no further! We're here for you 24 hours a day, seven days a week, 365 days a year!
Environmentally Friendly Chemicals: Saving the Planet
Cleaning is the heart of the restoration work that we do, regardless of what disaster might have damaged your home.
Here at SERVPRO of Minneapolis South Central, we are green. We've got green vehicles, green work uniforms, and green restoration equipment from fans to dehumidifiers. It's time we take it a step further! Our team now has access to "green" environmentally friendly chemicals.
Green is the New Clean
At our 19,000 square foot state of the art facility, we now have the option to use Carpet and Upholstery Green Clean within all commercial and residential properties. What makes this product green? Chemical #251 is pH neutral, biodegradable, and contains zero phosphates, solvents, dyes, and fragrances.
In addition to Carpet and Upholster Green Clean, we have access and use All-Surface Green Clean. This cleaning products is also pH neutral, contains not a single dye or fragrance, and is non-toxic and phosphate free. This chemical is volatile organic compound compliant and is rapidly biodegradable.
Our final green product to introduce is Window Green Clean. This glass cleaner is pre-mixed with soft water to eliminate spotting and streaking. It is environmentally friendly, volatile organic compound compliant, and has rapid biodegradable capabilities.
For more information about our green products, please visit the Environmental Protection Agency's website.
As always, we are here 24/7 365 days a year to offer free advice and opinions. Don't hesitate to call us to see how you can benefit from our services.
5 Star Service: Customer Reviews You Can Trust
Call us for emergency response or to schedule an estimate!
At SERVPRO of Minneapolis South Central, we strive to provide all of our customers with the best customer experience possible!
We know that our customers suffering from water damage, fire damage or mold growth are going through a stressful, emotional time so our highly trained, and friendly team is here to support them throughout the whole process, addressing questions, concerns and educating them on the next steps.
Take a peek at what a few of our customers had to say about us:
"Cheri and Albert were on time and extremely professional. Couldn't ask for more from these two. :-)"
Cheri and Albert are on our growing reconstruction division that provides top of the line services from start to finish. When you need help building your property back up after water damage, fire damage, mold remediation, or anything regarding construction services, they are the ones who make it "Like it never even happened."
"All the process was explained timely and clearly. People came and did their jobs on time. Job was done nicely and mold is gone."
We know the importance of getting a job done efficiently, but properly so that you don't have to worry about secondary damages occurring. We make sure that we clean up any damage that has occurred on your property in a crazy fast but responsible way.
"Cory and his team were wonderful and made a tough time so much easier. They managed to salvage a lot of our floors and ceilings. He knew right away the bathroom had extensive damage, and demo’ed it within 3 days. He communicated the issues to us - we understood exactly what was happening. His team was on time, efficient and very hard working. Cory is a great guy to work with - thanks Cory!"
With a restore rather than replace mentality, we save a ton of money when it comes to water damage restoration costs. By getting to the issues immediately, we are able to restore materials rather than replacing them.
More happy customers created! Should disaster strike and you find yourself in need of water damage extraction and water damage restoration, fire damage restoration, mold mitigation, storm damage response, crime scene or biohazard cleanup, or reconstruction services in Minnetonka, Groveland, and surrounding Twin Cities communities, you can count on SERVPRO of Minneapolis South Central.
A Smooth Insurance Claim Experience
Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.
The last thing that you want to deal with after you have suffered a disaster on your property is worrying about insurance agents and contractors. For this reason, our team ensures that the claim process is as stress-free as possible.
SERVPRO of Minneapolis South Central will help make it "Like it never even happened." That way, you and your family or business can get back to what is important.
Smooth Out the Process
We understand that the insurance process can be difficult. Our goal is to smooth that process out for you and make sure you understand what is happening throughout the whole process.
By creating thorough visual and written documentation of the damage to your home or business, your insurance agent will have less questions on the work that was completed.
We document the condition of each item that we remove from the property for cleaning or storage. This process will make it clear to your adjuster what items were affected by the disaster.
Our technicians and job file coordinators will gather the contact information of your insurer and contact them directly. Throughout all of the communication, you will be notified of any changes that may occur.
Our job file coordinators have been trained to handle all of the paperwork. This will ensure that your claim can be processed and paid as fast as possible.
Our Team is Here for You!
We are very proud that so many insurance companies from State Farm to Farmer's Insurance recommend SERVPRO to their clients. These companies are fully aware of the benefits that come with our partnership. We do everything in our power to make the entire process as painless as possible for you.
SERVPRO of Minneapolis South Central is here for you if you experience a disaster. Our technicians have specialized training and years of experience in water damage, fire damage, mold remediation, and other various restoration services.
A Trustworthy Restoration Company Near You
At SERVPRO of Minneapolis South Central, we are continuously investing in new technologies to allow us to do a better job for our customers.
Focusing on Our Values
We have built a reputation as one of the premiere restoration companies in the Twin Cities by making a point to emphasize our key values within every job. Need a reminder?
- Customer Service
- Whatever It Takes
- Commitment to Excellence
- Dependable to each other and to our customers
Our team is composed of some of the most educated, experienced, and personable technicians in the state of Minnesota. Don't believe us? Take a look at the raving reviews previous customers have left!
When your property suffers a disaster, you need a company like us who can efficiently assess the damage, clean up during the mitigation process, and rebuild the damage afterwards. Our specialty equipment allows us to perform restoration services and repairs to the highest standards outlined by the IICRC.
- Moisture Detection
- Infrared Cameras
- Moisture Detectors
- Water Extraction
- Submersible, gas-powered pumps
- Truck-mounted extraction units
- Portable extraction units
- Drying Equipment
- Air scrubbers
- Thermal Foggers
- Cleaning Agents
- OSHA-approved deodorization products
- Anti-microbial treatments
Faster to Any Sized Disaster
Here at SERVPRO of Minneapolis South Central, we do our best to get to your property as soon as possible to begin mitigating damage so that secondary damage is not as drastic. That's why we have a team ready to help 24/7 365 days a year. Each technician has been certified by the IICRC in various respects of restoration and we will ensure the proper people are sent based on what services you may need. When you've suffered water damage from a broken pipe, fire damage from a cooking incident, or storm damage from high winds, give us a call today!